At Drake Auto, we take pride in offering the best customer experience to Sterling, VA, Ashburn, VA and Leesburg, VA. We strive to provide our customers with the best experience possible each visit.
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23571 Pebble Run Place #150
Sterling, VA 20166
Phone: (571) 244-6963
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my Lincoln SUV had a horrible vibrating at a high speed. VA tire and auto charged me upwards of $500 for a road force balancing and brake job which didn't fix the problem. they basically gave up and didn't even point out my rims were bent. Kyle and team road forced balanced the vehicle and pointed out 2 rims were bent for $160 . The vehicle thus far is running pretty smooth at high speeds but at least I know I have 2 bent rims if it vibrates again. I will start bringing my vehicles here going forward.
Business reply to this review:
Thank you Rob. We really do appreciate the great review.
June 29, 2016
I own a 2006 Hyundai Sonata that needed front and rear shocks/struts and bushings and a transmissions fluid flush. I had done some mechanic shop searching for about 6 or 7 months at shops that specialized in shocks/strut work. After about two months I narrowed it down to Drake Auto Repair and a Mechanic shop in Glenn Burnie Maryland. I called Drake Auto and Carl answered the phone. I shared with him what the dealer and the other places had told me and the high cost for shocks and struts. After listening to me he suggested that I bring my 2006 Hyundai Sonata in to find the problem. Then he told me NO CHARGE to look at it. He won me over with 'NO CHARGE' to look at my car to find the problem and give me a price quote to repair it. Back in March 2016 My son and I took the time to find the place and drove from Burtonsville Maryland. He took the car for a test drive first to listen and hear the actual problem with the car then he drove it into the shop to take a further extensive look. Within about 10-15 minutes He told us exactly what the problem was and the cost. He gave me a couple of options but I told him that I needed time to save up but I would be back to have the work done.
On June 28, 2016 My Son and I drove from Burtonsville Maryland (Montgomery County) to have two of our vehicles serviced. We were greeted by Kyle (Carl's son) and other staff with a warm welcome and speedy check in. I was hesitant at first because Carl is on vacation for the next two weeks but once Kyle started talking and asking me a few questions I could hear and sense that he is very knowledgeable like Carl (his Father). My Son and I felt special and received outstanding customer service the entire time. In addition Kyle kept us abreast of what was going on with both vehicles (2006 Hyundai Sonata and 2066 Hyundai Sante Fe) while waiting in the lounge.
Your Mechanics shop and place is very clean...very impressive.
My family and I have decided that Drake Auto Repair is well worth our one hour drive to have our vehicles serviced. We will recommend this place to family and friends.
Thank you Kyle and other staff members for fixing both of our vehicles in the same day.
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